Transferring from competitor
My husband calls me a "ball of energy". He means it in a good way, except when I'm off to the next task while he's in the middle of a sentence!
Thinks ADHD Online will work like AHEAD.
Thinks video says ADHD Online will submit insurance claims.
Wants to use FSA, but that isn't a clear option.
Thinks some questions are too personal.
Assumes diagnosis is instant, so keeps trying to click on Medical Management in portal.
Doesn't read email regarding Care Navigation.
First visit isn't available for 2 weeks.
Can't see prescription info in portal.
Knowledge she will still need to take our assessment.
A realistic understanding of how long it will take to get her Adderall.
Awareness that the $149 does not include treatment or prescription of medication.
Confidence that all assessment questions are relevant.
Details on when expect results.
An obvious "this is your next step" so she can try to get an appointment quickly.
Confidence that ADHD Online is working hard to get her an appointment ASAP!
Confirmation that her prescription is active, and the date it was sent to the pharmacy.
A comparison chart between ADHD Online and "several competitors".
A question in onboarding "have you previously been diagnosed?"
Video FAQ "I've already been diagnosed. What can ADHD Online do for me"
A table showing the full suite of products and costs laid out in one place.
Tool tips on "why do we ask this?"
List an "Expected Results Date" next to "Submitted".
Showcase in portal that she is in the "Assessment" step.
Make the Treatment step less prominent and labeled "After diagnosis, you'll want to consider...."
A way to be alerted if a provider's availability has changed.
Links in portal on how to find a counselor/therapist in Hana's area instead of "coming soon".
Add prescription details to the portal.
Article on why our assessment tool is different/better.
Details on how to submit insurance claims, with disclaimer that some will only reimburse for one assessment per year.
A quick list of all payment types accepted.
Articles on why ADHD is more than a simple diagnosis.
Articles on the credentials people must have to diagnose and treat ADHD.
Articles on ADHD during pregnancy - what to know and how to talk to your doctor.
Videos on the difference between medical management and teletherapy.
Updates regarding the Adderall shortage, new ADHD drugs, new treatments.
Thinks ADHD Online will work like AHEAD.
Knowledge she will still need to take our assessment.
A comparison chart between ADHD Online and "several competitors".
Article on why our assessment tool is different/better.
Thinks video says ADHD Online will submit insurance claims.
A realistic understanding of how long it will take to get her Adderall.
A question in onboarding "have you previously been diagnosed?"
Video FAQ "I've already been diagnosed. What can ADHD Online do for me"
Details on how to submit insurance claims, with disclaimer that some will only reimburse for one assessment per year.
Wants to use FSA, but that isn't a clear option.
Awareness that the $149 does not include treatment or prescription of medication.
A table showing the full suite of products and costs laid out in one place.
A quick list of all payment types accepted.
Thinks some questions are too personal.
Confidence that all assessment questions are relevant.
Tool tips on "why do we ask this?"
Articles on why ADHD is more than a simple diagnosis.
Assumes diagnosis is instant, so keeps trying to click on Medical Management in portal.
Details on when expect results.
List an "Expected Results Date" next to "Submitted".
Articles on the credentials people must have to diagnose and treat ADHD.
Doesn't read email regarding Care Navigation.
An obvious "this is your next step" so she can try to get an appointment quickly.
Showcase in portal that she is in the "Assessment" step.
Make the Treatment step less prominent and labeled "After diagnosis, you'll want to consider...."
Articles on ADHD during pregnancy - what to know and how to talk to your doctor.
First visit isn't available for 2 weeks.
Confidence that ADHD Online is working hard to get her an appointment ASAP!
A way to be alerted if a provider's availability has changed.
Links in portal on how to find a counselor/therapist in Hana's area instead of "coming soon".
Videos on the difference between medical management and teletherapy.
Can't see prescription info in portal.
Confirmation that her prescription is active, and the date it was sent to the pharmacy.
Add prescription details to the portal.
Updates regarding the Adderall shortage, new ADHD drugs, new treatments.