Much like a building architect, I obsess over things like structure and the general flow of how people use products. I enjoy looking at the big picture; the overall use-case and accessibility of information. I conduct research and set goals to ensure that all people who use those products can gain trust and satisfaction from them.
Ha, I don't blame you. In fact, a lot of what I do is centered around empathy. Like most people, I use products that leave me head-scratching and feeling a little overwhelmed. I wish I could just tell someone what I want to do, and how I want to do it. And thankfully, there are people like me who listen for that feedback and do something about it. Want to know how?
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